Getting started - POWERPLAY Wireless Charging System (2024)

"; var jumpstartToolTip = "

FindyourserialnumberforSmartDockorTap

"; var jumpstartPrivacy = "

JumpStart is subject to these Terms of Service. Logitech records certain usage data for security, support, and reporting purposes. Please review our: Privacy Policy

"; var jumpstartPostForm = "

If your support request concerns a Tap that was not sold as part of a Microsoft Teams Rooms including JumpStart Service, but as a standalone Tap device or as part of a Zoom Room or Hangouts Meet, contact Logitech support directly through this Link

"; var jumpstartThankyouPage = ""; var jumpstartNote = "Please provide information in English."; var jumpstartDescRemnder = "Reminder: please provide description in English"; var submitButton = "SENDEN"; var preferred_contact_method_id="360019387373"; var country_id="360019382014"; var meeting_platform_id="360019385793"; var connected_hardware_id="360019373114"; var jumpstart_endpoint="https://apim.workato.com/jumpstart-server-side-v1-10/jumpstart-validation"; var jumpstart_token="12f3a49ab58ec7900904a3f0c56153963e84cdcead336a41edb31614a9e40bba"; var emeaLanguages = { "fi": "Logi_T1_EMEA_FI", "no": "Logi_T1_EMEA_NO", "sv": "Logi_T1_EMEA_SV", "da": "Logi_T1_EMEA_DA", "cs": "Logi_T1_EMEA_CS", "pl": "Logi_T1_EMEA_PL", "tr": "Logi_T1_EMEA_TR", "el": "Logi_T1_EMEA_EL", "pt-br": "Logi_T1_AMR_PT"}; var routing_logitech = { "en-za": "Logi_T1_EMEA_EN", "de-at": "Logi_T1_EMEA_DE", "de-ch": "Logi_T1_EMEA_DE", "de": "Logi_T1_EMEA_DE", "en-ca": "Logi_T1_AMR_EN", "en-ch": "Logi_T1_EMEA_EN", "en-gb": "Logi_T1_EMEA_EN", "en-150": "Logi_T1_EMEA_EN", "en-us": "Logi_T1_AMR_EN", "fr-be": "Logi_T1_EMEA_FR","cs": "Logi_T1_EMEA_CS","da": "Logi_T1_EMEA_DA","de": "Logi_T1_EMEA_DE","de-ch": "Logi_T1_EMEA_DE","de-da": "Logi_T1_EMEA_DE","el": "Logi_T1_EMEA_EL","en-150": "Logi_T1_EMEA_EN","en-ch": "Logi_T1_EMEA_EN","es": "Logi_T1_EMEA_ES","fi": "Logi_T1_EMEA_FI","fr-be": "Logi_T1_EMEA_FR","fr-ch": "Logi_T1_EMEA_FR","fr": "Logi_T1_EMEA_FR","hu": "Logi_T1_EMEA_HU","it-ch": "Logi_T1_EMEA_IT","it": "Logi_T1_EMEA_IT","nl-be": "Logi_T1_EMEA_NL","nl": "Logi_T1_EMEA_NL","no": "Logi_T1_EMEA_NO","pl": "Logi_T1_EMEA_PL","ru": "Logi_T1_EMEA_RU","sv": "Logi_T1_EMEA_SV","th": "Logi_T1_EMEA_TR","tr": "Logi_T1_EMEA_TR","en-ca": "Logi_T1_AMR_EN","fr-ca": "Logi_T1_AMR_FR","es-ar": "Logi_T1_AMR_ES","es-419": "Logi_T1_AMR_ES","es-mx": "Logi_T1_AMR_ES","pt-br": "Logi_T1_AMR_PT","en-au": "Logi_T1_AP_EN","en-hk": "Logi_T1_AP_EN","en-in": "Logi_T1_AP_EN","en-my": "Logi_T1_AP_EN","en-nz": "Logi_T1_AP_EN","en-ph": "Logi_T1_AP_EN","en-sg": "Logi_T1_AP_EN","jp": "Logi_T1_AP_JA","ja": "Logi_T1_AP_JA","ko": "Logi_T1_AP_KO","vi": "Logi_T1_AP_EN","zh-cn": "Logi_T1_AP_ZHCN","zh-hk": "Logi_T1_AP_ZHTW","zh-tw": "Logi_T1_AP_ZHTW" }; var routing_b2b = { "en-za": "B2B_T1_EMEA_EN", "de-at": "B2B_T1_EMEA_DE", "de-ch": "B2B_T1_EMEA_DE", "de": "B2B_T1_EMEA_DE", "en-ca": "B2B_T1_AMR_EN", "en-ch": "B2B_T1_EMEA_EN", "en-gb": "B2B_T1_EMEA_EN", "en-150": "B2B_T1_EMEA_EN", "en-us": "B2B_T1_AMR_EN", "fr-be": "B2B_T1_EMEA_FR", "fr-ch": "B2B_T1_EMEA_FR", "fr": "B2B_T1_EMEA_FR", "nl-be": "B2B_T1_EMEA_NL", "nl": "B2B_T1_EMEA_NL" }; var routing_harmony = { "en-za": "Harmony_T1_EMEA_EN", "de-at": "Harmony_T1_EMEA_DE", "de-ch": "Harmony_T1_EMEA_DE", "de": "Harmony_T1_EMEA_DE", "en-ca": "Harmony_1_AMR_EN", "en-ch": "Harmony_T1_EMEA_EN", "en-gb": "Harmony_T1_EMEA_EN", "en-150": "Harmony_T1_EMEA_EN", "en-us": "Harmony_1_AMR_EN", "fr-be": "Harmony_T1_EMEA_FR", "fr-ch": "Harmony_T1_EMEA_FR", "fr": "Harmony_T1_EMEA_FR", "nl-be": "Harmony_T1_EMEA_NL", "nl": "Harmony_T1_EMEA_NL" }; var routing_gaming = { "en-za": "Gaming_T1_EMEA_EN", "de-at": "Gaming_T1_EMEA_DE", "de-ch": "Gaming_T1_EMEA_DE", "de": "Gaming_T1_EMEA_DE", "en-ca": "Gaming_T1_AMR_EN", "en-ch": "Gaming_T1_EMEA_EN", "en-gb": "Gaming_T1_EMEA_EN", "en-us": "Gaming_T1_AMR_EN", "fr-be": "Gaming_T1_EMEA_FR", "cs": "Gaming_T1_EMEA_CS","da": "Gaming_T1_EMEA_DA","de": "Gaming_T1_EMEA_DE","de-ch": "Gaming_T1_EMEA_DE","de-da": "Gaming_T1_EMEA_DE","el": "Gaming_T1_EMEA_EL","en-150": "Gaming_T1_EMEA_EN","en-ch": "Gaming_T1_EMEA_EN","es": "Gaming_T1_EMEA_ES","fi": "Gaming_T1_EMEA_FI","fr-be": "Gaming_T1_EMEA_FR","fr-ch": "Gaming_T1_EMEA_FR","fr": "Gaming_T1_EMEA_FR","hu": "Gaming_T1_EMEA_HU","it-ch": "Gaming_T1_EMEA_IT","it": "Gaming_T1_EMEA_IT","nl-be": "Gaming_T1_EMEA_NL","nl": "Gaming_T1_EMEA_NL","no": "Gaming_T1_EMEA_NO","pl": "Gaming_T1_EMEA_PL","ru": "Gaming_T1_EMEA_RU","sv": "Gaming_T1_EMEA_SV","th": "Gaming_T1_AP_EN","tr": "Gaming_T1_EMEA_TR","en-ca": "Gaming_T1_AMR_EN","fr-ca": "Gaming_T1_AMR_FR","es-ar": "Gaming_T1_AMR_ES","es-419": "Gaming_T1_AMR_ES","es-mx": "Gaming_T1_AMR_ES","pt-br": "Gaming_T1_AMR_PT","en-au": "Gaming_T1_AP_EN","en-hk": "Gaming_T1_AP_EN","en-in": "Gaming_T1_AP_EN","en-my": "Gaming_T1_AP_EN","en-nz": "Gaming_T1_AP_EN","en-ph": "Gaming_T1_AP_EN","en-sg": "Gaming_T1_AP_EN","jp": "Gaming_T1_AP_JA","ja": "Gaming_T1_AP_JA","ko": "Gaming_T1_AP_KO","vi": "Gaming_T1_AP_EN","zh-cn": "Gaming_T1_AP_ZHCN","zh-hk": "Gaming_T1_AP_ZHTW","zh-tw": "Gaming_T1_AP_ZHTW" }; var routing_seed = { "en-ca": "B2B_T1_AMR_EN", "en-us": "B2B_T1_AMR_EN" }; var warrantystatusHeader = "Garantiestatus nachsehen"; var warrantystatusContent = `

Füllen Sie alle Angaben korrekt aus, um Ihre Service- und Support-Ansprüche zu überprüfen.
Es ist wichtig, das richtige Land anzugeben.*

`; var warranty_status_workato_endpoint="https://apim.workato.com/product-lookup-v10/prod/warranty-for-serial-num"; var warranty_status_workato_token="eada23b666b5b1597cac6a0b2b62e219e30f09077fd75cb3ba8c361e74289a0f"; var warranty_status_form_final_page_based_on_ext_warranty =`Enddatum der Garantie
Anhand Garantieverlängerung (JJJJ-MM-TT)`; var checking_serial_number_warranty_status_form_id = "360006739433"; var warranty_status_form_final_page_based_on_serial_num =`Enddatum der Garantie
Anhand Seriennummer (JJJJ-MM-TT)`; var warranty_status_form_final_page_based_on_purchase_date =`Enddatum der Garantie
Anhand Kaufdatum (JJJJ-MM-TT)`; var productList_Response; var warranty_end_date; var warranty_type; var today; var continuebutton = `Weiter`; var backbutton = `Zurück`; var Unexpectederror = `Fehler beim Abrufen des Enddatums über workato`; var invalidSerialerror = `Geben Sie eine gültige Seriennummer ein.`; var noproduct_message =" Keine Produkte gefunden"; var fieldIdMap = new Map([ ["Product",{"id":"360019373854","name":"Product", "hideonload":false,"required":true}], ["serial_number_or_confirmation_code" , { "id":"360019376633", "hideonload":false,"required":true}], ["name" , { "id":"360019375594", "hideonload":false,"required":true}] , ["company_name" , { "id":"360019364774", "hideonload":false,"required":false}], ["email" , { "id":"requester_email", "hideonload":false,"required":false}], ["language" , { "id":"360019366794", "hideonload":false,"required":false}], ["country" , { "id":"360019382014", "hideonload":false,"required":false}], ["phone_number" , { "id":"360019385593", "hideonload":false,"required":false}], ["software_one_case_id" , { "id":"360019378373", "hideonload":false,"required":true}], ["description" , { "id":"description", "hideonload":false,"required":true}], ["RMA_required" , { "id":"360019378533", "hideonload":false,"required":true}], ["shipping_method" , { "id":"360019366894", "hideonload":true,"required":false}], ["street_address" , { "id":"360019376293", "hideonload":true,"required":false}], ["city" , { "id":"360019364094", "hideonload":true,"required":false}], ["state" , { "id":"360019376333", "hideonload":true,"required":false}], ["postal_code" , { "id":"360019364134", "hideonload":true,"required":false}], ["internal_note" , { "id":"360019366814", "hideonload":false,"required":true}], ["software_one_agent_name" , { "id":"360019366854", "hideonload":false,"required":true}], ["authentication_code" , { "id":"360019366874", "hideonload":false,"required":true}], ["attachment" , { "id":"request-attachments", "hideonload":false,"required":false}], ["type" , { "id":"360011873473","name":"type", "hideonload":true,"required":false}], ["priority" , { "id":"360011873493","name":"priority", "hideonload":true,"required":false}], ["ticket_origin" , { "id":"360019375494","name":"ticket_origin", "hideonload":true,"required":false}], ["secondary_origin" , { "id":"360019749493","name":"secondary_origin", "hideonload":true,"required":false}], ["disposition" , { "id":"360019426594","name":"disposition", "hideonload":true,"required":false}], ["linked_product_id" , { "id":"360019372674","name":"linked_product_id", "hideonload":true,"required":false}], ["business_group" , { "id":"360019386653","name":"Business Group", "hideonload":true,"required":false}], ["routing_category" , { "id":"360019426873","name":"Routing Category", "hideonload":true,"required":false}], ["product_id" , { "id":"360019382494","name":"Product Id", "hideonload":true,"required":false}], ["product_short_name" , { "id":"360019373054","name":"Product Short Name", "hideonload":true,"required":false}], ]);; var fieldDependancyMap = new Map([["RMA_required" , new Map([ [ "yes" , [ { "field":"shipping_method", "display":true, "required":true},{ "field":"street_address", "display":true, "required":true},{ "field":"city", "display":true, "required":true},{ "field":"state", "display":true, "required":true},{ "field":"postal_code", "display":true, "required":true}] ], [ "rma_no" , [ { "field":"shipping_method", "display":"false", "required":false},{ "field":"street_address", "display":false, "required":false},{ "field":"city", "display":false, "required":false},{ "field":"state", "display":false, "required":false},{ "field":"postal_code", "display":false, "required":false}] ] ]) ] ]);; var jumpstartEscalationStaticFieldVal = new Map([ ["subject", {"value": "JUMPSTART Service Escalation Request"}], ["ticket_form_id", {"value": "360001032333"}], ["routing_cat", {"value": "routing_seed","id": "360019426873"}], ["product_id", {"id": "360019382494"}]]);; var assetsSmartdock = "//theme.zdassets.com/theme_assets/9049502/be0a34b2230cca2b27cde0606d7124c434648d6f.png"; var jumpstartEscalationHeader = "JUMPSTART SERVICE-ESKALATIONSANFRAGE"; var jumpstartEscalationContent = "

Bitte verwenden Sie dieses Formular, um ein Support-Ticket für den Logitech Support zu erstellen

"; var jumpstartEscalationBanner = "

Hilfe bei der Einrichtung

"; var invalidError = "Das entspricht nicht der Seriennummer auf einem Tap-Display. Sie können die Seriennummer auf der Unterseite des Tap finden, indem Sie das untere Gehäuse des Tap abschrauben und/oder den bereits installierten Adapter entfernen. Sie können die Seriennummer auch auf der Verpackung des Tap-Produkts finden."; var invalidErrorForjumpstartEscalation = "Ungültiger Code, bitte geben Sie entweder Ihren Bestätigungscode oder Ihre Produktseriennummer erneut ein."; var expiredError = "Leider ist Ihr Anspruch auf JumpStart Serviceleistungen abgelaufen. Wenn Sie Hilfe zur Problembehebung oder technische Unterstützung benötigen, wenden Sie sich an den Logitech Support unter https://support.logi.com"; var unexpectedError = "Ein unerwarteter Fehler ist aufgetreten. Bitte kontaktieren Sie den Logitech Kundensupport unter https://support.logi.com"; var invalidEmail = "Geben Sie eine gültige E-Mail-Adresse ein."; var invalidAuthenticationcode = "Geben Sie einen gültigen Authentifizierungscode ein." var jumpstartEscalationThankyouPage = ""; var jumpstart_escalation_endpoint="https://apim.workato.com/jumpstart-server-side-v1-10/jumpstart-escalation"; var jumpstartphoneinfo = ''; var enterEmail = "E-Mail-Adresse eingeben"; var emptyNameErrorMsg = ""; var emailSuccess = "Die E-Mail wurde erfolgreich gesendet."; var emailRetry = "Bitte versuchen Sie es noch einmal."; var countryList = JSON.parse(JSON.stringify({ country: { "zh-hk": "country_hk", "en-150": "country_gb", "en-hk": "country_hk", "en-in": "country_in", "en-ie": "country_ie", "en-my": "country_my", "en-nz": "country_nz", "en-ph": "country_ph", "en-sg": "country_sg", "en-za": "country_za", "en-ch": "country_ch", "zh-cn": "country_cn", "en-gb": "country_gb", "en-us": "country_us", "en-001": "country_us", "fi": "country_fi", "fr": "country_fr", "fr-be": "country_be", "fr-ca": "country_ca", "fr-ch": "country_ch", "de": "country_de", "de-at": "country_at", "zh-tw": "country_tw", "de-ch": "country_ch", "el": "country_gr", "hu": "counrty_hu", "id": "country_id", "it": "country_it", "it-ch": "country_ch", "ja": "country_jp", "ko": "country_kr", "no": "country_no", "pl": "country_pl", "cs": "country_cz", "pt-br": "country_br", "ru": "country_ru", "es": "country_es", "es-ar": "country_ar", "es-419": "country_mx", "es-mx": "country_mx", "sv": "country_se", "th": "country_th", "tr": "country_tr", "vi": "country_vn", "da": "country_dk", "nl": "country_nl", "nl-be": "country_be", "en-au": "country_au", "en-ca": "country_ca" }})); var IEFieldMap = new Map([["name" , { "id":"360019375594","name":"Name", "hideonload":false,"required":true}] ,["email" , { "id":"requester_email","name":"Email", "hideonload":false,"required":false}],["Country" , { "id":"360019382014","name":"Country", "hideonload":false,"required":true}],["product_type" , { "id":"360019373874","name":"Product Type", "hideonload":false,"required":true}],["escalation_origin" , { "id":"360019375554","name":"Escalation Origin", "hideonload":false,"required":true}],["authentication_code" , { "id":"360019366874","name":"Authentication Code", "hideonload":false,"required":true}],["description" , { "id":"description","name":"Description of Customer's Issue", "hideonload":false,"required":true}],["type" , { "id":"360011873473","name":"type", "hideonload":true,"required":false}],["priority" , { "id":"360011873493","name":"priority", "hideonload":true,"required":false}],["ticket_origin" , { "id":"360019375494","name":"ticket_origin", "hideonload":true,"required":false}],["secondary_origin" , { "id":"360019749493","name":"secondary_origin", "hideonload":true,"required":false}],["disposition" , { "id":"360019426594","name":"disposition", "hideonload":true,"required":false}], ["linked_product_id" , { "id":"360019372674","name":"linked_product_id", "hideonload":true,"required":false}] ]);; var IEStaticFieldVal = new Map([ ["subject", {"value": "Internal Escalation Request"}], ["ticket_form_id", {"value": "360001040834"}]]);; var IEHeader = "INTERNE ESKALATIONSANFORDERUNG"; var IEContent = "

Bitte verwenden Sie dieses Formular, um eine Eskalation an den Kundensupport über soziale Medien zu senden

"; var IEThankyouPage = ""; var assetsEducationSupportHeroImage = "//theme.zdassets.com/theme_assets/9049502/d1fc77e43a6ac8a7a829e8c5b86b952ebffb92d6.jpg"; var serialNoInfo = "

Bitte nur eine Seriennummer eingeben. Wenn Sie mehrere Seriennummern registrieren möchten, können Sie unten eine CSV-Datei als Anhang hochladen.

"; var eduHeroTitle = "Logitech Education – Support"; var notLoggedInUserInfo = "Es ist nicht erforderlich, ein Benutzerkonto zu haben. Dies ermöglicht es Ihnen jedoch, Ihr Produkt zu registrieren, um die Dauer Ihrer eingeschränkten Hardwaregarantie zu überprüfen, Ihren Supportverlauf anzuzeigen und auf Ihre Bedürfnisse zugeschnittenen Support zu erhalten."; var productInfoConsumerURL = "

Ihr Produkt wird nicht angezeigt? Sehen Sie sich auf unserer Kundendienst-Seite um!

"; var education_support_form_id = "360004097733"; var education_fields = "360019375594,360019382014,360019395193,360044898493,1900002403645"; education_fields = education_fields.split(" ").join(""); var serialNumberTicketFieldId = "360019395193"; var response_center_form_id = "360001149214"; var responseCenterFieldMap = new Map([["name" , { "id":"360019375594", "name":"Name", "hideonload":false,"required":true, "show":true }] ,["email" , { "id":"requester_email", "name":"Email", "hideonload":false,"required":true, "show":true}],["topics_case_category" , { "id":"360019379113", "name":"Topics/Case Category", "hideonload":false,"required":true, "show":true}],["Country" , { "id":"360019382014", "name":"Country", "hideonload":false,"required":true, "show":true}],["description" , { "id":"description", "name":"Description of Customer's Issue", "hideonload":false,"required":true, "show":true}]]);; var resCenterFormCont = ""; var response_center_description = "Fragen/Zusätzliche Details oder Kommentare"; var responseCenterBg = "//theme.zdassets.com/theme_assets/9049502/bc1bad440586492c89b4786092ce5ea545ec5c00.png"; var responseCenterSubmitButton = " SENDEN"; var responseCenterTitle = "Logitech Response Center: Fallübermittlung"; var jaybird_endpoint = "https://apim.workato.com/web-to-case-v1/prod/jaybird"; var jaybird_workato_token = "be2f17f6e00d68557192efbad585ae8f09655d7c7fb3711c3be118c811e9a228"; /*var jaybirdContactFieldMap = new Map([ ["name" , { "id":"360019375594", "name":"Name", "hideonload":false,"required":true, "show":true}] , ["email" , { "id":"requester_email", "name":"Email", "hideonload":false,"required":true, "show":true}],["PhoneNumber" , { "id":"360019385593", "name":"PhoneNumber", "hideonload":true,"required":false,"show":true}],["SerialNumber" , { "id":"360019395193", "name":"SerialNumber", "hideonload":false,"required":false, "show":true}],["tf_jaybird_product_list_label" , { "id":"360020406534", "hideonload":false,"required":true, "show":true}], ["Country" , { "id":"360019382014", "name":"Country", "hideonload":false,"required":true, "show":true}], ["Issue Type" , { "id":"360031849274", "name":"Issue Type", "hideonload":false,"required":true, "show":true}],["description" , { "id":"description", "name":"Description", "hideonload":false,"required":true, "show":true}],["Company Name" , { "id":"360019364774", "name":"Company Name", "hideonload":false,"required":false, "show":false}], ["Address Line 1" , { "id":"360019373954", "name":"Address Line 1", "hideonload":false,"required":false, "show":false}], ["Address Line 2" , { "id":"360019373974", "name":"Address Line 2", "hideonload":false,"required":false, "show":false}], ["City" , { "id":"360019364094", "name":"City", "hideonload":false,"required":false, "show":false}], ["State/Province" , { "id":"360019376333", "name":"State/Province", "hideonload":false,"required":false, "show":false}], ["Postal/Zip" , { "id":"360019364134", "name":"Postal/Zip", "hideonload":false,"required":false, "show":false}],["Disposition" , { "id":"360019426594", "name":"Disposition", "hideonload":true,"required":false}],["TicketOrigin" , { "id":"360019375494", "name":"TicketOrigin", "hideonload":true,"required":false}],["SecondaryOrigin" , { "id":"360019749493", "name":"SecondaryOrigin", "hideonload":true,"required":false}],["DefectGrouping" , { "id":"360019373074", "name":"DefectGrouping", "hideonload":true,"required":false}],["BusinessGroup" , { "id":"360019386653", "name":"BusinessGroup", "hideonload":true,"required":false}],["RoutingCategory" , { "id":"360019426873", "name":"RoutingCategory", "hideonload":true,"required":false}],["TranslatedProductShortName" , { "id":"360019375134", "name":"TranslatedProductShortName", "hideonload":true,"required":false}],["ProductShortName" , { "id":"360019373054", "name":"ProductShortName", "hideonload":true,"required":false}],["LinkedAccountID" , { "id":"360019373894", "name":"LinkedAccountID", "hideonload":true,"required":false}],["TicketCreatedFromIP" , { "id":"360020569353", "name":"TicketCreatedFromIP", "hideonload":true,"required":false}],["DatafromApp" , { "id":"360019385533", "name":"DatafromApp", "hideonload":true,"required":false}],["InquiryType" , { "id":"360019386813", "name":"InquiryType", "hideonload":true,"required":false}],["LinkedAccountType" , { "id":"360019386313", "name":"LinkedAccountType", "hideonload":true,"required":false}],["CaseSource" , { "id":"360019375314", "name":"CaseSource", "hideonload":true,"required":false}],["ProductId" , { "id":"360019382494", "name":"ProductId", "hideonload":true,"required":false}],["WebToTicketHash" , { "id":"360019387113", "name":"WebToTicketHash", "hideonload":true,"required":false}],["PhoneNumber" , { "id":"360019385593", "name":"PhoneNumber", "hideonload":true,"required":false}],["LinkedMyProductID" , { "id":"360019372674", "name":"LinkedMyProductID", "hideonload":true,"required":false}],["MyProductWarrantyStatus" , { "id":"360019385353", "name":"MyProductWarrantyStatus", "hideonload":true,"required":false}],["SurveySubmissionResponse" , { "id":"360020805934", "name":"Description", "hideonload":true,"required":false}],["SurveyNPSscore" , { "id":"360020843253", "name":"SurveyNPSscore", "hideonload":true,"required":false}], ]); var jaybirdProductMap = new Map([["jaybird_run_xt" , { "zdesk_id":"d99bc0ea-7db0-11e9-b911-e7356601f9d7","sfdc_id":"a0q5A00000B5r7qQAB"}] ,["jaybird_tarah_pro" , { "zdesk_id":"36afe0e6-7db1-11e9-b911-050d54798744","sfdc_id":"a0q5A00000B5NsiQAF"}] ,["jaybird_tarah" , { "zdesk_id":"4645bec9-7db1-11e9-aa7f-77bc974c1653","sfdc_id":"a0q5A00000B543fQAB"}] ,["jaybird_x4" , { "zdesk_id":"ca647d14-7db0-11e9-b911-9fa39058eb5b","sfdc_id":"a0q5A00000B4qyDQAR"}] ,["jaybird_run" , { "zdesk_id":"36eb152a-7db1-11e9-b911-d3c5cbd837c0","sfdc_id":"a0q5A00000B7LHcQAN"}] ,["jaybird_freedom_2" , { "zdesk_id":"d9d6316d-7db0-11e9-bada-07d7a6352a5f","sfdc_id":"a0q5A00000B7lJkQAJ"}] ,["jaybird_x3" , { "zdesk_id":"255f8155-7db1-11e9-aa7f-25aa3f9f11e3","sfdc_id":"a0q3100000AfKmvAAF"}] ,["jaybird_freedom" , { "zdesk_id":"d88dd29d-7db0-11e9-aa7f-5d7d32a4525d","sfdc_id":"a0q3100000ApPnHAAV"}] ,["jaybird_x2" , { "zdesk_id":"b9428083-7db0-11e9-aa7f-3fa678ed55d5","sfdc_id":"a0q3100000ApPn7AAF"}] ,["bluebuds_x" , { "zdesk_id":"c94f8a2b-7db0-11e9-bada-55a469e0eb0f","sfdc_id":"a0q3100000ApPnCAAV"}], ["freedom_sprint" , { "zdesk_id":"06f2cf1c-7db1-11e9-b911-e7d19dd0ea27","sfdc_id":"a0q3100000ApPnbAAF"}] ,["freedom_3" , { "zdesk_id":"35823650-7db1-11e9-b911-abe32f36aad0","sfdc_id":"a0q3100000ApPngAAF"}],["jaybird_vista_wireless_sport_headphones" , { "zdesk_id":"d6513183-b358-11e9-9c45-df03035ee80d","sfdc_id":""}], ["jaybird_n/a" , { "zdesk_id":"jaybird_n/a","sfdc_id":""}], ["jaybird_app" , { "zdesk_id":"jaybird_app","sfdc_id":""}]]);

Wir würden uns freuen, von Ihnen zu hören.
Füllen Sie dieses Formular aus, und ein Jaybird Mitarbeiter wird sich mit Ihnen in Verbindung setzen. Für allgemeine Fragen.

var jaybirdBannerContent = ''; var jaybirdThankyouPage = ''; var jaybird_contact_bg = "//theme.zdassets.com/theme_assets/9049502/d9e916be463c022383576874441dd4e87560c97e.png";*/ var sunco_login_endpoint = "https://apim.workato.com/logitechp/smooch-app-v11/smooch_login"; var sunco_apitoken = "bc84173c323ee861cb589e570e7f4aaaa3ffc2fea840d245422cc96a9be1c619"; /* Education Support: Start */ var education_support_form_id = "360004097733"; var education_fields = "360019375594,360019382014,360019395193,360044898493,1900002403645"; /* Education Support: Ends */ var os_allVersionList = JSON.parse(JSON.stringify({ "versionList": { "webos=windows-Windows-11": "Windows 11", "webos=windows-Windows-10": "Windows 10", "webos=windows-Windows-8": "Windows 8", "webos=windows-Windows-7": "Windows 7", "webos=windows-Windows-vista": "Windows Vista", "webos=windows-Windows-xp": "Windows XP", "webos=mac-macos-x-14.0": "macOS 14.0", "webos=mac-macos-x-13.0": "macOS 13.0", "webos=mac-macos-x-12.0": "macOS 12.0", "webos=mac-macos-x-11.2":"macOS 11.2", "webos=mac-macos-x-11.1":"macOS 11.1", "webos=mac-macos-x-11.0": "macOS 11.0", "webos=mac-macos-x-10.16": "macOS 11.0", "webos=mac-macos-x-10.15.7": "macOS 11.0", "webos=mac-macos-x-10.14": "macOS 10.14", "webos=mac-macos-x-10.15": "macOS 10.15", "webos=mac-macos-x-10.13": "macOS 10.13", "webos=mac-macos-x-10.12": "macOS 10.12", "webos=mac-macos-x-10.11": "OS X 10.11", "webos=mac-macos-x-10.10": "OS X 10.10", "webos=mac-macos-x-10.9": "OS X 10.9", "webos=mac-macos-x-10.8": "OS X 10.8", "webos=mac-macos-x-10.7": "macOS 10.7", "webos=mac-macos-x-10.6": "macOS 10.6", "webos=mac-macos-x-10.5": "macOS 10.5", "webos=mac-macos-x-10.4": "macOS 10.4", "webos=ios": "iOS", "webos=android": "Android", "webos=chrome": "Chrome" }, "windowLabels" : { "webos=windows-Windows-11": [], "webos=windows-Windows-10": [], "webos=windows-Windows-8": [], "webos=windows-Windows-7": [], "webos=windows-windows-vista": [], "webos=windows-windows-xp": [] }, "osxLabels":{ "webos=mac-macos-x-14.0": [], "webos=mac-macos-x-13.0": [], "webos=mac-macos-x-12.0": [], "webos=mac-macos-x-11.2": [], "webos=mac-macos-x-11.1": [], "webos=mac-macos-x-11.0": [], "webos=mac-macos-x-10.16": [], "webos=mac-macos-x-10.15": [], "webos=mac-macos-x-10.14": [], "webos=mac-macos-x-10.13": [], "webos=mac-macos-x-10.12": [], "webos=mac-macos-x-10.11": [], "webos=mac-macos-x-10.10": [], "webos=mac-macos-x-10.9": [], "webos=mac-macos-x-10.8": [], "webos=mac-macos-x-10.7": [], "webos=mac-macos-x-10.6": [], "webos=mac-macos-x-10.5": [], "webos=mac-macos-x-10.4": [] }, "otherLabels":{ "webos=ios": [], "webos=android": [], "webos=chrome": [] }, "versionLabels":{ "Windows": { "11": "webos=windows-Windows-11,", "10": "webos=windows-Windows-10,", "8": "webos=windows-Windows-8,", "7": "webos=windows-Windows-7,", "Vista": "webos=windows-windows-vista,", "XP": "webos=windows-windows-xp," }, "OS X": { "14.0":"webos=mac-macos-x-14.0", "13.0":"webos=mac-macos-x-13.0", "12.0":"webos=mac-macos-x-12.0", "11.2": "webos=mac-macos-x-11.2", "11.1": "webos=mac-macos-x-11.1", "11.0": "webos=mac-macos-x-11.0", "10.15.7": "webos=mac-macos-x-11.0", "10.15": "webos=mac-macos-x-10.15", "10.14": "webos=mac-macos-x-10.14", "10.13": "webos=mac-macos-x-10.13", "10.12": "webos=mac-macos-x-10.12", "10.11": "webos=mac-macos-x-10.11", "10.10": "webos=mac-macos-x-10.10", "10.9": "webos=mac-macos-x-10.9", "10.8": "webos=mac-macos-x-10.8", "10.7": "webos=mac-macos-x-10.7", "10.6": "webos=mac-macos-x-10.6", "10.5": "webos=mac-macos-x-10.5", "10.4": "webos=mac-macos-x-10.4" } } })); /* Script File: Start */ var linked_product_field_id = "360019372674"; var name_field_id = "360019375594"; var routing_category_field_id = "360019426873"; var business_group_field_id = "360019386653"; var defect_grouping_field_id = "360019373074"; var serial_number_field_id = "360019395193"; var purchase_location_field_id = "360019382474"; var purchase_date_field_id = "360019376674"; var email_opt_field_id = "360037915993"; var product_field_id = "360019382494"; var logi_brand_id = "360001542333"; var product_short_name_id = "360019373054"; var translated_product_name_id ="360019375134"; var part_number_id = "360019395153"; var manufacture_date_id = "360019810354"; var phone_id ="360019385593"; var external_product_type_id = "360020027813"; var product_type_id = "360019373874"; var country_id = "360019382014"; var issue_type_id = "360019810374"; var spare_part_article_id = "360025903194"; var contact_us_form_id = "360000621393"; var register_form_id = "360000994993"; var site_url="support.logi.com"; var change_language_url="logitech.zendesk.com"; var sso_url ="https://id.logi.com/index.html?redirect_uri=https://logitech.zendesk.com/access/jwt&client_id=f4cbf5f1-8df3-4e7b-95dd-98e7c1f84e5e&response_type=token"; var name_field_id = "360019375594"; /* Script File: Ends */ $(document).ready(function() { HC.templates.doc_head.init(locale, categories, false); let searchParams = new URLSearchParams(window.location.search); $("body").on("click",".Compatible_product",function(e){ var a_id = $(this).parents('.card-body').attr('data-id'); HC.templates.compatible_product.init(locale,a_id) }); $('body').on('click','.hide-modal',function(){ $('#vue-myModal').find('.modal-body').html(`

`) $('#vue-myModal').on('shown.bs.modal', function (e) { }); }) $('body').on('hidden.bs.collapse','.articlelist .collapse', function(e) { $('.collapse').collapse('hide'); $('.collapse.in').collapse('hide'); }); $('body').on('shown.bs.collapse','.articlelist .collapse', function(e) { var $card = $('.collapse.show').closest('.card'); $('html,body').animate({ scrollTop: $card.offset().top - 60 }, 500); }); if (searchParams.has('ticket_form_id')) { var param = searchParams.get('ticket_form_id'); var jumpstart_form_id = "360001040874"; var jumpstart_escalation_form_id = "360001032333"; var internal_escalation_form_id = "360001040834"; var response_center_form_id = "360001149214"; var jaybird_contact_form_id = "360001062693"; var checking_serial_number_warranty_status_form_id = "360006739433"; if(param == jumpstart_form_id) { window.location.href = "https://prosupport.logi.com/hc/"+locale+"/requests/new?ticket_form_id="+jumpstart_form_id; } if(param == jumpstart_escalation_form_id) { window.location.href = "https://prosupport.logi.com/hc/"+locale+"/requests/new?ticket_form_id="+jumpstart_escalation_form_id; } if(param == jumpstart_form_id || param == jumpstart_escalation_form_id || param == internal_escalation_form_id || param == response_center_form_id || param == jaybird_contact_form_id || param == education_support_form_id || param == checking_serial_number_warranty_status_form_id){ if(param != education_support_form_id){ $('#new-request-form').remove(); $('#request-form-container').removeClass('hide'); } var head = document.getElementById('custom_js'); var script = document.createElement('script'); script.type = 'text/javascript'; script.async = true; if(param == jumpstart_form_id){ $('.section.hero').remove();script.src = "//theme.zdassets.com/theme_assets/9049502/7ed52fb368fc42a75ce321ed3cc397b7a99d6631.js";}else if(param == jumpstart_escalation_form_id){ $('.section.hero').remove();script.src = "//theme.zdassets.com/theme_assets/9049502/94ee686b882172309ffc8003ff57e5be92348310.js";}else if(param == response_center_form_id){ $('.section.hero').remove();script.src = "//theme.zdassets.com/theme_assets/9049502/8b6b72aaeaecd3e4f26dc8613054b8a4b46ed8d5.js";}else if(param == checking_serial_number_warranty_status_form_id){ $('.section.hero').remove(); $('#hc_home_announcment').remove(); script.src = "//theme.zdassets.com/theme_assets/9049502/e7f431ba27351cdd874e5fd9976d618e82abbde4.js"; } else if(param == jaybird_contact_form_id){ $('.section.hero').remove(); script.src = "//theme.zdassets.com/theme_assets/9049502/1c09db30928ec0c41fb123787ecca469f557bf86.js"; }else if(param == internal_escalation_form_id){ script.src = "//theme.zdassets.com/theme_assets/9049502/7d22a9ba710a867e55b09f45afd1e1f2a0bd6899.js"; $('.banner').remove(); }else if(param == education_support_form_id){ script.src = "//theme.zdassets.com/theme_assets/9049502/6842340aee86e57da838c052f8150cb6545d9005.js"; } head.appendChild(script); } } if (window.location.href.indexOf("Jumpstart") > -1) { $('.container-divider,.sub-nav,.article-sidebar,.article-header,.article footer,.article-comments,.article-relatives').remove(); $('.article-container').parent().removeClass('container').addClass('row-fluid'); $('.article').css({"max-width":"100%","padding":"0"}) } });

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